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Seeking advice from every type of business owner - if you have a moment & an opinion please chime in.
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Organic_Crab7397This week

Seeking advice from every type of business owner - if you have a moment & an opinion please chime in.

Hello everyone. I haven't started selling yet and wanted to get some insight from the community I'm trying to serve (that makes the most sense to me). So over the past couple months I've gotten into AI & Automation. I got a HighLevel account and went to town learning new things. I learned how to make automations and workflows that make running a business easier (my dad has been letting me use his concrete business as a guinea pig). I also learned how to build and train AI Chat Assistants. I want to start a service based business that uses AI & workflows to automate some of the customer service tasks & lead generation for business. What I'm seeking advice about are as follows: NICHE SELECTION: Part of me thinks I shouldn't niche down in the beginning and just take whoever comes and niche down once I find an industry I'm comfortable with. Another side thinks I should choose one. What is your opinion on niche selection in the beginning? PRICING: I know that pricing largely depends on the value I bring to the client, but I've seen people doing the same or similar things as I want to do and charging vastly different prices. From $300- $2,000. While I think these solutions could absolutely help companies get and retain new business and reduce some of the workload of their staff -- I'm not comfortable charging a high price until I've got enough experience and data to justify that. ​ THESE ARE THE SERVICES I'M THINKING OF OFFERING: Customer Service Chat Assistant. This will be on the website as a "Live Chat". It also connects to Facebook Messenger & Google Business Chat. I'd train the chat assistant on everything related to the company; pertinent info (NAP, company mission, industry background), contact info, services / products / pricing, FAQs, current specials &/or discount codes (this can be changed monthly), how to handle upset clients, etc. It can also connect to a calendar like Google or Calendly so customers can make an appointment or schedule a call directly from the conversation. Missed Call Follow Up. If you're familiar with the platform HighLevel it's commonly called "Missed Call Text Back". The idea is that when a call is missed a text message is automatically fired to the prospect's phone saying something along the lines of "Hey this is \\\\\\ from \\\\\\\_. How can I help you?" and the business owner is alerted to the missed call via text notification. People have said they see a lot of success for their clients with this alone due to the instant follow up. I see a lot of people charging $300 /m. for this. My issues with this are: 1). The text fires automatically when the call is missed, but if the business owner isn't available to actually follow up and keep texting after the customer texts back, they will look inconsistent and bothersome. 2). Without context a prospect may wonder why you didn't answer when they called, but texted them instead. So my answer to these problems are #3. SMS Answering Service. It is essentially taking 2 + 1 and combining them. The missed call text goes out to the prospect, but with context on why they're being texted (because no one is available to take the call at the moment) and IF the prospect responds, a Customer Service Chat Assistant will take over the conversation with the goal of answering their questions and either getting them on the phone with the company via a call back OR helping them schedule an appointment. This offers a more consistent solution than just a text to the business owner / team & the prospect is contacted and helped (hopefully) before they have a chance to start calling a competitor. Lead Nurture / Lead Qualifying Sales Funnel. This one is more than just AI & automation. It's a full funnel. It can be for either Facebook or Google. The process is AD -> Landing Page -> AI Text Message Convo -> Booking/Schedule Call/ Appointment. Typically the ad will offer a lead magnet which they will claim on the LP by giving their information. After the form is submitted, they get a text message and begin a conversation with the AI. It can be trained to just walk them through a booking process, nurture a sale by answering questions and handling objections or to qualify leads. Lead qualification via text works well if you want to weed out who is serious versus who is curious. To be clear; I'd be making the ad, landing page & training the AI -- all parts of the funnel. For whichever service a few things are universal: \- All conversations; no matter what platform they're had on, all go to one inbox which is pretty helpful to see them all in one place. \- When scheduling / booking these can also collect payment. \- Tags can be added to keep track of how they came into the business and where they are in a sales pipeline. There are a lot of fun things I can do with these automations and I'm excited about learning more everyday. I'd really like to know what you think these services could be worth to a business. If you do reply please tell me what type of business you're in so I have an idea of what industries I should be looking towards. Thank you for any response I get as I know this was a long read! SN: I currently do digital marketing & web design as a freelancer.

Seeking Feedback on My Business Idea – SaaS + Lead Generation for Small Businesses
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sarveshpandey89This week

Seeking Feedback on My Business Idea – SaaS + Lead Generation for Small Businesses

Edit: TL;DR I’m Sarvesh, a digital marketer with 10 years of experience in paid ads. After losing my job last year, I started freelancing and discovered how much small businesses struggle with getting reviews (Google, Yelp, TrustPilot, etc.). My Business Idea – SaaS + Paid Ads Free Plan: Businesses can track & reply to reviews across 40+ platforms in one dashboard. Paid Plan ($99/month): Automates review collection, AI-powered responses, social media posting, and spam detection. Custom Plan: Paid ads to generate leads, offered only to businesses on my paid plan for 3+ months. Goal: SaaS platform attracts users → Some upgrade to paid plan → Best clients get lead-generation help → More leads → More reviews → More organic customers → A profitable business cycle. Need Feedback: Does this idea have potential? How can I get my first beta users? Any features I should add/remove? Would love your thoughts—thanks for reading! 😊 TL: Hi everyone, I’m Sarvesh, and I’m in the process of starting my own business. Since my target audience is small businesses, I’d love to get some input, advice, or critiques from this community. A Little About Me I’ve spent the last 10 years working in paid advertising, helping medium and large businesses generate leads through Facebook and Google Ads. I also have experience running e-commerce campaigns. You can check out my background on LinkedIn: LinkedIn Profile Last year, my second daughter was born, and around the same time, my company shut down all its offices (India & UK), leaving me without a job. I decided to take a break and spend time with my wife and newborn, something I regretted not doing with my first child. By November, I started job hunting again, but in the meantime, I got some freelance work through Reddit, helping small businesses with ads for the first time. For context, in my previous jobs, I managed ad campaigns with daily budgets of £4K–£8K. Working with small businesses was a new challenge, but to my surprise, I was able to generate solid leads for beauty salons, hair salons, and nail salons, helping them grow. What stood out to me was how much impact my work had—unlike my corporate job, where I was just another person in the system, here I felt truly valued. That feeling led me to explore starting my own business. The Problem I Noticed While working with small businesses, I realized that online reviews (Google, Yelp, Trustpilot, etc.) are critical for them, yet many struggle to get them. Customers often don’t leave reviews, and employees are either too shy or don’t prioritize asking for them. This gave me an idea—to build a system that helps businesses get more genuine Google reviews from customers. I developed the system but struggled to find businesses willing to test it, even for free. My target audience is U.S. small businesses, but since I’m based in India, cold emails and Reddit outreach didn’t get much traction. My Business Idea – SaaS + Custom Plans I’m now thinking of pivoting my business model into a SaaS platform with optional paid upgrades. Here’s how it would work: Free Plan (Review Tracking & Management) Businesses can track their reviews across 40+ platforms (Google, Yelp, Facebook, Trustpilot, TripAdvisor, etc.) in one dashboard. They can reply to reviews manually from a single place instead of switching between platforms. This will be completely free forever. Paid Plan ($99/month, Plus SMS/Email Costs) For businesses that struggle to get reviews, they can upgrade to a paid plan that includes: Automated Review Requests – Automatically send review requests via SMS & email. Website Widget – Showcase 4- and 5-star reviews dynamically. Social Media Automation – Automatically post positive reviews on Facebook/Instagram. AI-Powered Responses – AI can reply to reviews automatically. Spam Detection – The system will notify businesses of suspicious reviews (but won’t take direct action). Custom Plan (Lead Generation via Paid Ads) I will personally manage paid ad campaigns to generate leads. Pricing depends on the niche, budget, and contract duration. Money-Back Guarantee – If I don’t deliver results, I refund the month’s fee. Small businesses can’t afford wasted ad spend, and I want to ensure I provide real value. Limited spots per month to maintain quality and avoid burnout. How Everything Ties Together The SaaS platform serves as a lead generation tool for my custom plans: Businesses use the free plan to track their reviews. Some upgrade to the paid plan to automate and improve reviews. A select few, after 3 months on the paid plan, can join my custom plan for paid ads to generate more leads. More leads → More reviews → Better Google Maps ranking → More organic customers → A more profitable business. Would Love Your Feedback! What do you think about this approach? Do you see potential for this business to take off? Any features I should add or remove? Any suggestions on how I can get my first beta users to test the SaaS platform? What about pricing? Do you think $99 is good pricing? I know this is a long post, but I really appreciate anyone taking the time to read and share their thoughts. Thanks in advance!

Ai C-Level team
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thestoicdesignerThis week

Ai C-Level team

I've been exploring ways to run a company where I'm essentially the only internal team member, relying entirely on a suite of specialized AIs for executive roles, supported occasionally by external consultants for niche expertise. My goal is to stay lean, agile, and highly creative, especially in a fashion/tech brand context. Essentially, I'm building an AI-driven C-Level team, or what I like to call a "C-Level AI Wallet." Here's what I'm thinking for the key executive roles I'd need to cover with AI: CEO AI – Responsible for overall strategy, decision-making, trend analysis, and guiding the company's vision. I'd probably lean on something advanced like Gemini, GPT-4, or similar models, fine-tuned with market-specific data. COO AI (Operations): I'd need tools that streamline and automate logistics, supply chain management, and day-to-day operations (think something along the lines of Zapier AI integrations or Make). CMO AI (Marketing & Content): For branding, content creation, digital marketing, and consumer insights, I'd use Jasper or Copy.ai, combined with predictive analytics tools like Google Vertex AI to understand trends better. Additionally, for generating engaging visual and multimedia content, tools like Midjourney, DALL·E, Adobe Firefly, and Runway ML would be perfect. CFO AI (Financial Management): For financial management, cash flow control, and investment decisions, I'd probably leverage AI tools like Bloomberg GPT, combined with AI-powered forecasting platforms. CHRO AI (Human Resources & Culture): Although the internal team is minimal (just myself!), I'd still rely on AI for tasks like project management, freelancer hiring, and performance tracking—tools like HireVue AI, Motion, or even Notion's AI could be beneficial here. CSO AI (Sustainability & Compliance): Since sustainability and ethical sourcing are critical, I'd integrate ESG-focused AI tools to ensure transparency and responsible sourcing. My idea is that, with the right AI tools seamlessly integrated, I can manage the strategic vision and creative direction personally, leveraging external consultants only when necessary. This setup would ideally allow me to operate as a one-person internal team supported by a robust "wallet" of AI executives. Has anyone tried a similar approach? What AI tools would you recommend for a truly lean, innovative brand structure? I'm very curious about your experiences or suggestions—let me know your thoughts!

ChatGPT for business automation (incredible new AI)
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MalachiianThis week

ChatGPT for business automation (incredible new AI)

Hey fellow small business owners! I'm curious to know how you would use ChatGPT or other AI automation tools to improve your business. For those who are not aware, recently a new chat AI was made available to the public by OpenAI, called ChatGPT. (same company that did Dall-E) In a tweet Elon Musk wrote that "ChatGPT is scary good. We are not far from dangerously strong AI." It allows anyone (regardless of tech skill) to simply type commands and it will spit out answers. It can also create actual working code. For example most tasks you do in a browser can be automated with a Python script, but it takes time and coding knowledge to create. With ChatGPT you can just tell it what you want and it will create the code! The impact for businesses is insane: 1) Your entire customer service can be easily replaced by chat bots and probably soon by AI that can speak over the phone (google showcased this in 2018, it already exists). 2) you can have the AI automate your sales process, creating a 1-on-1 conversations, at scale. It can probably also improve and optimize it's closing rate over time as it learns more about your customers. 3) It can be used to train your staff. It's really good for 1on1 instruction and teaching because it will go a the students pace and answer questions (compare that to the usual PowerPoint presentation people use) 4) Since it can create code to automate most tasks a human can do in a browser, you can create for example bots that take customer orders and automatically import them to whatever shipping system you use, send customers tracking info etc. (a lot of this stuff is done with software and APIs, but now anyone can create their own, custom solutions) I feel like we hit an inflection point in 2022 with AI and now we are beginning to see some really useful stuff coming out. Am I crazy or are we about to see a massive shift in how we do things?

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