Seeking Feedback: Offering Free Customer Support Automation Setup for Small Business Owners

Hello Redditors,

I run a small online digital business solo and found myself spending a lot of time handling repetitive customer support tasks. To reduce my time spent on these tasks, improve response times, and increase customer satisfaction, I built a small customer support automation tool that connects my Gmail account with OpenAI agents.

This tool knows my business well, can reply to questions about my products, and provides common-sense responses. It also integrates with Stripe and my order processing system, allowing it to fetch order details and process refunds automatically. Impressively, my setup has automated 95% of customer inquiries, providing immediate resolutions and consistently impressing my customers.

I'm now considering turning this automation into a SaaS product, but first, I want to understand if there is a demand for it and identify the most common needs of small business owners.

To gather insights, I would like to offer a free service to set up this customer support automation for a few small business owners. If you're interested, please post a comment or send me a DM with a summary of your business, your existing customer support system, and your customer support volume. Your feedback and experience will be invaluable in shaping this product.

Looking forward to hearing from you!