Royal_Rest8409•This week
How a Small Startup in Asia Secured a Contract with the US Department of Homeland Security
Uzair Javaid, a Ph.D. with a passion for data privacy, co-founded Betterdata to tackle one of AI's most pressing challenges: protecting privacy while enabling innovation. Recently, Betterdata secured a lucrative contract with the US Department of Homeland Security, 1 of only 4 companies worldwide to do so and the only one in Asia.
Here's how he did it:
The Story
So what's your story?
I grew up in Peshawar, Pakistan, excelling in coding despite studying electrical engineering. Inspired by my professors, I set my sights on studying abroad and eventually earned a Ph.D. scholarship at NUS Singapore, specializing in data security and privacy. During my research, I ethically hacked Ethereum and published 15 papers—three times the requirement. While wrapping up my Ph.D., I explored startup ideas and joined Entrepreneur First, where I met Kevin Yee. With his expertise in generative models and mine in privacy, we founded Betterdata. Now, nearly three years in, we’ve secured a major contract with the U.S. Department of Homeland Security—one of only four companies globally and the only one from Asia.
The Startup
In a nutshell, what does your startup do?
Betterdata is a startup that uses AI and synthetic data generation to address two major challenges: data privacy and the scarcity of high-quality data for training AI models. By leveraging generative models and privacy-enhancing technologies, Betterdata enables businesses, such as banks, to use customer data without breaching privacy regulations. The platform trains AI on real data, learns its patterns, and generates synthetic data that mimics the real thing without containing any personal or sensitive information. This allows companies to innovate and develop AI solutions safely and ethically, all while tackling the growing need for diverse, high-quality data in AI development.
How did you conduct ideation and validation for your startup?
The initial idea for Betterdata came from personal experience. During my Ph.D., I ethically hacked Ethereum’s blockchain, exposing flaws in encryption-based data sharing. This led me to explore AI-driven deep synthesis technology—similar to deepfakes but for structured data privacy. With GDPR impacting 28M+ businesses, I saw a massive opportunity to help enterprises securely share data while staying compliant.
To validate the idea, I spoke to 50 potential customers—a number that strikes the right balance. Some say 100, but that’s impractical for early-stage founders. At 50, patterns emerge: if 3 out of 10 mention the same problem, and this repeats across 50, you have 10–15 strong signals, making it a solid foundation for an MVP.
Instead of outbound sales, which I dislike, we used three key methods:
Account-Based Marketing (ABM)—targeting technically savvy users with solutions for niche problems, like scaling synthetic data for banks.
Targeted Content Marketing—regular customer conversations shaped our thought leadership and outreach.
Raising Awareness Through Partnerships—collaborating with NUS, Singapore’s PDPC, and Plug and Play to build credibility and educate the market. These strategies attracted serious customers willing to pay, guiding Betterdata’s product development and market fit.
How did you approach the initial building and ongoing product development?
In the early stages, we built synthetic data generation algorithms and a basic UI for proof-of-concept, using open-source datasets to engage with banks. We quickly learned that banks wouldn't share actual customer data due to privacy concerns, so we had to conduct on-site installations and gather feedback to refine our MVP. Through continuous consultation with customers, we discovered real enterprise data posed challenges, such as missing values, which led us to adapt our prototype accordingly. This iterative approach of listening to customer feedback and observing their usage allowed us to improve our product, enhance UX, and address unmet needs while building trust and loyalty.
Working closely with our customers also gives us a data advantage. Our solution’s effectiveness depends on customer data, which we can't fully access, but bridging this knowledge gap gives us a competitive edge. The more customers we test on, the more our algorithms adapt to diverse use cases, making it harder for competitors to replicate our insights.
My approach to iteration is simple: focus solely on customer feedback and ignore external noise like trends or advice. The key question for the team is: which customer is asking for this feature or solution? As long as there's a clear answer, we move forward. External influences, such as AI hype, often bring more confusion than clarity. True long-term success comes from solving real customer problems, not chasing trends.
Customers may not always know exactly what they want, but they understand their problems. Our job is to identify these problems and solve them in innovative ways. While customers may suggest specific features, we stay focused on solving the core issue rather than just fulfilling their exact requests. The idea aligns with the quote often attributed to Henry Ford: "If I asked people what they wanted, they would have said faster horses." The key is understanding their problems, not just taking requests at face value.
How do you assess product-market fit?
To assess product-market fit, we track two key metrics:
Customers' Willingness to Pay: We measure both the quantity and quality of meetings with potential customers. A high number of meetings with key decision-makers signals genuine interest. At Betterdata, we focused on getting meetings with people in banks and large enterprises to gauge our product's resonance with the target market.
How Much Customers Are Willing to Pay: We monitor the price customers are willing to pay, especially in the early stages. For us, large enterprises, like banks, were willing to pay a premium for our synthetic data platform due to the growing need for privacy tech. This feedback guided our product refinement and scaling strategy.
By focusing on these metrics, we refined our product and positioned it for scaling.
What is your business model?
We employ a structured, phase-driven approach for out business model, as a B2B startup. I initially struggled with focusing on the core value proposition in sales, often becoming overly educational. Eventually, we developed a product roadmap with models that allowed us to match customer needs to specific offerings and justify our pricing. Our pricing structure includes project-based pilots and annual contracts for successful deployments. At Betterdata, our customer engagement unfolds across three phases:
Phase 1: Trial and Benchmarking \- We start with outreach and use open-source datasets to showcase results, offering customers a trial period to evaluate the solution.
Phase 2: Pilot or PoC \- After positive trial results, we conduct a PoC or pilot using the customer’s private data, with the understanding that successful pilots lead to an annual contract.
Phase 3: Multi-Year Contracts \- Following a successful pilot, we transition to long-term commercial contracts, focusing on multi-year agreements to ensure stability and ongoing partnerships.
How do you do marketing for your brand?
We take a non-conventional approach to marketing, focusing on answering one key question: Which customers are willing to pay, and how much? This drives our messaging to show how our solution meets their needs. Our strategy centers around two main components:
Building a network of lead magnets \- These are influential figures like senior advisors, thought leaders, and strategic partners. Engaging with institutions like IMDA, SUTD, and investors like Plug and Play helps us gain access to the right people and foster warm introductions, which shorten our sales cycle and ensure we’re reaching the right audience.
Thought leadership \- We build our brand through customer traction, technology evidence, and regulatory guidelines. This helps us establish credibility in the market and position ourselves as trusted leaders in our field.
This holistic approach has enabled us to navigate diverse market conditions in Asia and grow our B2B relationships. By focusing on these areas, we drive business growth and establish strong trust with stakeholders.
What's your advice for fundraising?
Here are my key takeaways for other founders when it comes to fundraising:
Fundraise When You Don’t Need To We closed our seed round in April 2023, a time when we weren't actively raising. Founders should always be in fundraising mode, even when they're not immediately in need of capital. Don’t wait until you have only a few months of runway left. Keep the pipeline open and build relationships. When the timing is right, execution becomes much easier. For us, our investment came through a combination of referrals and inbound interest. Even our lead investor initially rejected us, but after re-engaging, things eventually fell into place. It’s crucial to stay humble, treat everyone with respect, and maintain those relationships for when the time is right.
Be Mindful of How You Present Information When fundraising, how you present information matters a lot. We created a comprehensive, easily digestible investment memo, hosted on Notion, which included everything an investor might need—problem, solution, market, team, risks, opportunities, and data. The goal was for investors to be able to get the full picture within 30 minutes without chasing down extra details. We also focused on making our financial model clear and meaningful, even though a 5-year forecast might be overkill at the seed stage. The key was clarity and conciseness, and making it as easy as possible for investors to understand the opportunity. I learned that brevity and simplicity are often the best ways to make a memorable impact.
For the pitch itself, keep it simple and focus on 4 things: problem, solution, team, and market. If you can summarize each of these clearly and concisely, you’ll have a compelling pitch. Later on, you can expand into market segments, traction, and other metrics, but for seed-stage, focus on those four areas, and make sure you’re strong in at least three of them. If you do, you'll have a compelling case.
How do you run things day-to-day? i.e what's your operational workflow and team structure?
Here's an overview of our team structure and process:
Internally: Our team is divided into two main areas: backend (internal team) and frontend (market-facing team). There's no formal hierarchy within the backend team. We all operate as equals, defining our goals based on what needs to be developed, assigning tasks, and meeting weekly to share updates and review progress. The focus is on full ownership of tasks and accountability for getting things done. I also contribute to product development, identifying challenges and clearing obstacles to help the team move forward.
Backend Team: We approach tasks based on the scope defined by customers, with no blame or hierarchy. It's like a sports team—sometimes someone excels, and other times they struggle, but we support each other and move forward together. Everyone has the creative freedom to work in the way that suits them best, but we establish regular meetings and check-ins to ensure alignment and progress.
Frontend Team: For the market-facing side, we implement a hierarchy because the market expects this structure. If I present myself as "CEO," it signals authority and credibility. This distinction affects how we communicate with the market and how we build our brand. The frontend team is split into four main areas:
Business
Product (Software Engineering)
Machine Learning Engineering
R&D
The C-suite sits at the top, followed by team leads, and then the executors. We distill market expectations into actionable tasks, ensuring that everyone is clear on their role and responsibilities.
Process:
We start by receiving market expectations and defining tasks based on them.
Tasks are assigned to relevant teams, and execution happens with no communication barriers between team members. This ensures seamless collaboration and focused execution.
The main goal is always effectiveness—getting things done efficiently while maintaining flexibility in how individuals approach their work.
In both teams, there's an emphasis on accountability, collaboration, and clear communication, but the structure varies according to the nature of the work and external expectations.
