GDbuildsGD•This week
I spent 6 months on building a tool, and got 0 zero users. Here is my story.
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Thank you all so much for your time reading my story. Your support, feedback, criticism, and skepticism; all helped me a lot, and I couldn't appreciate it enough \^\_\^
TL;DR
I spent 6 months on a tool that currently has 0 users. Below is what I learned during my journey, sharing because I believe most mistakes are easily avoidable.
Do not overestimate your product and assume it will be an exception to fundamental principles. Principles are there for a reason. Always look for validation before you start.
Avoid building products with a low money-to-effort ratio/in very competitive fields. Unless you have the means, you probably won't make it.
Pick a problem space, pick your target audience, and talk to them before thinking about a solution. Identify and match their pain points. Only then should you think of a solution.
If people are not overly excited or willing to pay in advance for a discounted price, it might be a sign to rethink.
Sell one and only one feature at a time. Avoid everything else. If people don't pay for that one core feature, no secondary feature will change their mind.
Always spend twice as much time marketing as you do building. You will not get users if they don't know it exists.
Define success metrics ("1000 users in 3 months" or "$6000 in the account at the end of 6 months") before you start. If you don't meet them, strongly consider quitting the project.
If you can't get enough users to keep going, nothing else matters. VALIDATION, VALIDATION, VALIDATION.
Success is not random, but most of our first products will not make a success story. Know when to admit failure, and move on. Even if a product of yours doesn't succeed, what you learned during its journey will turn out to be invaluable for your future.
My story
So, this is the story of a product, Summ, that I’ve been working on for the last 6 months. As it's the first product I’ve ever built, after watching you all from the sidelines, I have learned a lot, made many mistakes, and did only a few things right. Just sharing what I’ve learned and some insights from my journey so far. I hope that this post will help you avoid the mistakes I made — most of which I consider easily avoidable — while you enjoy reading it, and get to know me a little bit more 🤓.
A slow start after many years
Summ isn’t the first product I really wanted to build. Lacking enough dev skills to even get started was a huge blocker for so many years. In fact, the first product I would’ve LOVED to build was a smart personal shopping assistant. I had this idea 4 years ago; but with no GPT, no coding skills, no technical co-founder, I didn’t have the means to make it happen. I still do not know if such a tool exists and is good enough. All I wanted was a tool that could make data-based predictions about when to buy stuff (“buy a new toothpaste every three months”) and suggest physical products that I might need or be strongly interested in. AFAIK, Amazon famously still struggles with the second one.
Fast-forward a few years, I learned the very basics of HTML, CSS, and Vanilla JS. Still was not there to build a product; but good enough to code my design portfolio from scratch. Yet, I couldn’t imagine myself building a product using Vanilla JS. I really hated it, I really sucked at it.
So, back to tutorial hell, and to learn about this framework I just heard about: React.React introduced so many new concepts to me. “Thinking in React” is a phrase we heard a lot, and with quite good reasons. After some time, I was able to build very basic tutorial apps, both in React, and React Native; but I have to say that I really hated coding for mobile.
At this point, I was already a fan of productivity apps, and had a concept for a time management assistant app in my design portfolio. So, why not build one? Surely, it must be easy, since every coding tutorial starts with a todo app.
❌ WRONG! Building a basic todo app is easy enough, but building one good enough for a place in the market was a challenge I took and failed. I wasted one month on that until I abandoned the project for good.
Even if I continued working on it, as the productivity landscape is overly competitive, I wouldn’t be able to make enough money to cover costs, assuming I make any. Since I was (and still am) in between jobs, I decided to abandon the project.
👉 What I learned: Do not start projects with a low ratio of money to effort and time.
Example: Even if I get 500 monthly users, 200 of which are paid users (unrealistically high number), assuming an average subscription fee of $5/m (such apps are quite cheap, mostly due to the high competition), it would make me around $1000 minus any occurring costs. Any founder with a product that has 500 active users should make more.
Even if it was relatively successful, due to the high competition, I wouldn’t make any meaningful money.
PS: I use Todoist today. Due to local pricing, I pay less than $2/m. There is no way I could beat this competitive pricing, let alone the app itself.
But, somehow, with a project that wasn’t even functional — let alone being an MVP — I made my first Wi-Fi money: Someone decided that the domain I preemptively purchased is worth something.
By this point, I had already abandoned the project, certainly wasn’t going to renew the domain, was looking for a FT job, and a new project that I could work on. And out of nowhere, someone hands me some free money — who am I not to take it? Of course, I took it. The domain is still unused, no idea why 🤔. Ngl, I still hate the fact that my first Wi-Fi money came from this.
A new idea worth pursuing?
Fast-forward some weeks now. Around March, I got this crazy idea of building an email productivity tool. We all use emails, yet we all hate them. So, this must be fixed. Everyone uses emails, in fact everyone HAS TO use emails. So, I just needed to build a tool and wait for people to come. This was all, really. After all, the problem space is huge, there is enough room for another product, everyone uses emails, no need for any further validation, right?
❌ WRONG ONCE AGAIN! We all hear from the greatest in the startup landscape that we must validate our ideas with real people, yet at least some of us (guilty here 🥸) think that our product will be hugely successful and prove them to be an exception. Few might, but most are not. I certainly wasn't.
👉 Lesson learned: Always validate your ideas with real people. Ask them how much they’d pay for such a tool (not if they would). Much better if they are willing to pay upfront for a discount, etc. But even this comes later, keep reading.
I think the difference between “How much” and “If” is huge for two reasons: (1) By asking them for “How much”, you force them to think in a more realistic setting. (2) You will have a more realistic idea on your profit margins.
Based on my competitive analysis, I already had a solution in my mind to improve our email usage standards and email productivity (huge mistake), but I did my best to learn about their problems regarding those without pushing the idea too hard. The idea is this: Generate concise email summaries with suggested actions, combine them into one email, and send it at their preferred times. Save as much as time the AI you end up with allows. After all, everyone loves to save time.
So, what kind of validation did I seek for? Talked with only a few people around me about this crazy, internet-breaking idea. The responses I got were, now I see, mediocre; no one got excited about it, just said things along the lines of “Cool idea, OK”. So, any reasonable person in this situation would think “Okay, not might not be working”, right? Well, I did not. I assumed that they were the wrong audience for this product, and there was this magical land of user segments waiting eagerly for my product, yet unknowingly. To this day, I still have not reached this magical place. Perhaps, it didn’t exist in the first place. If I cannot find it, whether it exists or not doesn’t matter. I am certainly searching for it.
👉 What I should have done: Once I decide on a problem space (time management, email productivity, etc.), I should decide on my potential user segments, people who I plan to sell my product to. Then I should go talk to those people, ask them about their pains, then get to the problem-solving/ideation phase only later.
❗️ VALIDATION COMES FROM THE REALITY OUTSIDE.
What validation looks like might change from product to product; but what invalidation looks like is more or less the same for every product. Nico Jeannen told me yesterday “validation = money in the account” on Twitter. This is the ultimate form of validation your product could get. If your product doesn’t make any money, then something is invalidated by reality: Your product, you, your idea, who knows?
So, at this point, I knew a little bit of Python from spending some time in tutorial hell a few years ago, some HTML/CSS/JS, barely enough React to build a working app. React could work for this project, but I needed easy-to-implement server interactivity. Luckily, around this time, I got to know about this new gen of indie hackers, and learned (but didn’t truly understand) about their approach to indie hacking, and this library called Nextjs. How good Next.js still blows my mind.
So, I was back to tutorial hell once again. But, this time, with a promise to myself: This is the last time I would visit tutorial hell.
Time to start building this "ground-breaking idea"
Learning the fundamentals of Next.js was easier than learning of React unsurprisingly. Yet, the first time I managed to run server actions on Next.js was one of the rarest moments that completely blew my mind. To this day, I reject the idea that it is something else than pure magic under its hood. Did I absolutely need Nextjs for this project though? I do not think so. Did it save me lots of time? Absolutely. Furthermore, learning Nextjs will certainly be quite helpful for other projects that I will be tackling in the future. Already got a few ideas that might be worth pursuing in the head in case I decide to abandon Summ in the future.
Fast-forward few weeks again: So, at this stage, I had a barely working MVP-like product. Since the very beginning, I spent every free hour (and more) on this project as speed is essential. But, I am not so sure it was worth it to overwork in retrospect. Yet, I know I couldn’t help myself. Everything is going kinda smooth, so what’s the worst thing that could ever happen?
Well, both Apple and Google announced their AIs (Apple Intelligence and Google Gemini, respectively) will have email summarization features for their products. Summarizing singular emails is no big deal, after all there were already so many similar products in the market.
I still think that what truly matters is a frictionless user experience, and this is why I built this product in a certain way: You spend less than a few minutes setting up your account, and you get to enjoy your email summaries, without ever visiting its website again. This is still a very cool concept I really like a lot. So, at this point: I had no other idea that could be pursued, already spent too much time on this project. Do I quit or not? This was the question. Of course not. I just have to launch this product as quickly as possible. So, I did something right, a quite rare occurrence I might say: Re-planned my product, dropped everything secondary to the core feature immediately (save time on reading emails), tried launching it asap.
👉 Insight: Sell only one core feature at one time. Drop anything secondary to this core feature.
Well, my primary occupation is product design. So one would expect that a product I build must have stellar design. I considered any considerable time spent on design at this stage would be simply wasted. I still think this is both true and wrong: True, because if your product’s core benefits suck, no one will care about your design. False, because if your design looks amateurish, no one will trust you and your product. So, I always targeted an average level design with it and the way this tool works made it quite easy as I had to design only 2 primary pages: Landing page and user portal (which has only settings and analytics pages). However, even though I knew spending time on design was not worth much of my time, I got a bit “greedy”: In fact, I redesigned those pages three times, and still ended up with a so-so design that I am not proud of.
👉 What I would do differently: Unless absolutely necessary, only one iteration per stage as long as it works.
This, in my mind, applies to everything. If your product’s A feature works, then no need to rewrite it from scratch for any reason, or even refactor it. When your product becomes a success, and you absolutely need that part of your codebase to be written, do so, but only then.
Ready to launch, now is th etime for some marketing, right?
By July 26, I already had a “launchable” product that barely works (I marked this date on a Notion docs, this is how I know). Yet, I had spent almost no time on marketing, sales, whatever. After all, “You build and they will come”. Did I know that I needed marketing? Of course I did, but knowingly didn’t. Why, you might ask. Well, from my perspective, it had to be a dev-heavy product; meaning that you spend most of your time on developing it, mostly coding skills. But, this is simply wrong. As a rule of thumb, as noted by one of the greatests, Marc Louvion, you should spend at least twice of the building time on marketing.
❗️ Time spent on building \* 2 people don’t know your product > they don’t use your product > you don’t get users > you don’t make money
Easy as that. Following the same reasoning, a slightly different approach to planning a project is possible.
Determine an approximate time to complete the project with a high level project plan. Let’s say 6 months.
By the reasoning above, 2 months should go into building, and 4 into marketing.
If you need 4 months for building instead of 2, then you need 8 months of marketing, which makes the time to complete the project 12 months.
If you don’t have that much time, then quit the project.
When does a project count as completed? Well, in reality, never. But, I think we have to define success conditions even before we start for indie projects and startups; so we know when to quit when they are not met. A success condition could look like “Make $6000 in 12 months” or “Have 3000 users in 6 months”. It all depends on the project. But, once you set it, it should be set in stone: You don’t change it unless absolutely necessary.
I suspect there are few principles that make a solopreneur successful; and knowing when to quit and when to continue is definitely one of them. Marc Louvion is famously known for his success, but he got there after failing so many projects. To my knowledge, the same applies to Nico Jeannen, Pieter Levels, or almost everyone as well.
❗️ Determining when to continue even before you start will definitely help in the long run.
A half-aed launch
Time-leap again. Around mid August, I “soft launched” my product. By soft launch, I mean lazy marketing. Just tweeting about it, posting it on free directories. Did I get any traffic? Surely I did. Did I get any users? Nope. Only after this time, it hit me: “Either something is wrong with me, or with this product” Marketing might be a much bigger factor for a project’s success after all. Even though I get some traffic, not convincing enough for people to sign up even for a free trial. The product was still perfect in my eyes at the time (well, still is ^(\_),) so the right people are not finding my product, I thought. Then, a question that I should have been asking at the very first place, one that could prevent all these, comes to my mind: “How do even people search for such tools?”
If we are to consider this whole journey of me and my so-far-failed product to be an already destined failure, one metric suffices to show why. Search volume: 30.
Even if people have such a pain point, they are not looking for email summaries. So, almost no organic traffic coming from Google. But, as a person who did zero marketing on this or any product, who has zero marketing knowledge, who doesn’t have an audience on social media, there is not much I could do. Finally, it was time to give up. Or not… In my eyes, the most important element that makes a founder (solo or not) successful (this, I am not by any means) is to solve problems.
❗️ So, the problem was this: “People are not finding my product by organic search”
How do I make sure I get some organic traffic and gets more visibility? Learn digital marketing and SEO as much as I can within very limited time. Thankfully, without spending much time, I came across Neil Patel's YT channel, and as I said many times, it is an absolute gold mine. I learned a lot, especially about the fundamentals, and surely it will be fruitful; but there is no magic trick that could make people visit your website. SEO certainly helps, but only when people are looking for your keywords. However, it is truly a magical solution to get in touch with REAL people that are in your user segments:
👉 Understand your pains, understand their problems, help them to solve them via building products.
I did not do this so far, have to admit. But, in case you would like to have a chat about your email usage, and email productivity, just get in touch; I’d be delighted to hear about them.
Getting ready for a ProductHunt launch
The date was Sept 1. And I unlocked an impossible achievement: Running out of Supabase’s free plan’s Egres limit while having zero users. I was already considering moving out of their Cloud server and managing a Supabase CLI service on my Hetzner VPS for some time; but never ever suspected that I would have to do this quickly. The cheapest plan Supabase offers is $25/month; yet, at that point, I am in between jobs for such a long time, basically broke, and could barely afford that price. One or two months could be okay, but why pay for it if I will eventually move out of their Cloud service? So, instead of paying $25, I spent two days migrating out of Supabase Cloud. Worth my time? Definitely not. But, when you are broke, you gotta do stupid things.
This was the first time that I felt lucky to have zero users: I have no idea how I would manage this migration if I had any. I think this is one of the core tenets of an indie hacker: Controlling their own environment. I can’t remember whose quote this is, but I suspect it was Naval:
Entrepreneurs have an almost pathological need to control their own fate. They will take any suffering if they can be in charge of their destiny, and not have it in somebody else’s hands.
What’s truly scary is, at least in my case, we make people around us suffer at the expense of our attempting to control our own fates. I know this period has been quite hard on my wife as well, as I neglected her quite a bit, but sadly, I know that this will happen again. It is something that I can barely help with. Still, so sorry.
After working the last two weeks on a ProductHunt Launch, I finally launched it this Tuesday. Zero ranking, zero new users, but 36 kind people upvoted my product, and many commented and provided invaluable feedback. I couldn't be more grateful for each one of them 🙏.
Considering all these, what lies in the future of Summ though? I have no idea, to be honest. On one hand, I have zero users, have no job, no income. So, I need a way to make money asap. On the other hand, the whole idea of it revolves around one core premise (not an assumption) that I am not so willing to share; and I couldn’t have more trust in it. This might not be the best iteration of it, however I certainly believe that email usage is one of the best problem spaces one could work on.
👉 But, one thing is for certain: I need to get in touch with people, and talk with them about this product I built so far.
In fact, this is the only item on my agenda. Nothing else will save my brainchild <3.
Below are some other insights and notes that I got during my journey; as they do not 100% fit into this story, I think it is more suitable to list them here. I hope you enjoyed reading this. Give Summ a try, it comes with a generous free trial, no credit card required.
Some additional notes and insights:
Project planning is one of the most underestimated skills for solopreneurs. It saves you enormous time, and helps you to keep your focus up.
Building B2C products beats building B2B products. Businesses are very willing to pay big bucks if your product helps them. On the other hand, spending a few hours per user who would pay $5/m probably is not worth your time.
It doesn’t matter how brilliant your product is if no one uses it.
If you cannot sell a product in a certain category/niche (or do not know how to sell it), it might be a good idea not to start a project in it.
Going after new ideas and ventures is quite risky, especially if you don’t know how to market it. On the other hand, an already established category means that there is already demand. Whether this demand is sufficient or not is another issue.
As long as there is enough demand for your product to fit in, any category/niche is good. Some might be better, some might be worse.
Unless you are going hardcore B2B, you will need people to find your product by means of organic search. Always conduct thorough keyword research as soon as possible.
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