Hot Take: Not all your startups need AI forced into them

I'm a final year Computer Engineering student, hence applying for jobs all around. There's this particular trend I've noticed with startups that are coming up these days. That is, even for the absolute basic stuff they'll use 'AI', and they'll think they built something 'revolutionary'. No. You're breaking your product in ways you don't realise.

An example, that even some well established companies are guilty of: AI Chatbots

You absolutely don't need them and it's an entire gimmick. If you really wanna implement a chatbot, connect the user to an actual person on your end, which I think is not possible if you're at a 'startup' stage. You'll need employees who can handle user queries in real time. If the user really is stuck let them use the 'Contact Us' page. A really close relative of mine is very vocal about the frustration he faces whenever he tries to use the AI Chatbot on any well known e-com website.

The only case for AI Chatbot that makes sense is when it's directing the customer to an actual customer support rep if none of the AI's solutions is working for the customer. Even then, implementing a search page for FAQ is extremely easy and user friendly.

Another example: AI Interviewer

I recently interviewed for a startup, and their whole interviewing process was AI'zed?!?! No real person at the other end, I was answering to their questions which were in video format. They even had a 'mascot' / 'AI interviewer' avatar designed by an AI (AI-ception???). This mascot just text-to-speech'ed all the questions for me to rewind and hear what I missed again. And I had to record video and audio to answer these questions on their platform itself.

The entire interview process just could've been a questionnaire, or if you're really concerned on the integrity of the interviewee, just take a few minutes out of your oh-so-busy schedule as a startup owner. Atleast for hiring employees who would make the most impact on your product going ahead.

I say the most impact, because (atleast as a developer) the work done by these employees would define how robust your product is, and/or how easily other features can be integrated into the codebase. Trust me, refactoring code later on would only cost you time and money. These resources would rather be more useful in other departments of your startup.

The only use case for an AI Interviewer I see is for preparing for an actual interview, provided that feedback is given to the user at the earliest, which you don't need to worry about as a startup owner.

So yeah, you're probably better off without integrating AI in your product.

Thank you for reading.

TLDR; The title; I know AI is the new thing and gets everyone drooling and all, but for the love of God, just focus on what your startup does best and put real people behind it; Integrating AI without human intervention is as good as a broken product; Do your hiring yourself, or through real people, emphasizing on the fact that the people you hire at an early stage will define your growth ahead;