Feedback request: Virtual Receptionist - Phone Answering Service

Hi everyone!

We develop an AI solution for the Enterprise segment, aimed at managing and automating interactions with Customers (e.g. self-service customer support via telephone)

I do not refer in any way to company names, products, etc... to avoid any ambiguity or distraction.

➡️ My post is aimed at exploring the point of view of an SMB regarding the problem of managing interactions with customers, for example in managing telephone calls.

⭐In particular, what do you think of traditional virtual receptionist and phone answering services?

The underlying issue is valuing every call, or interaction in general.

⭐A missed or poorly managed call can be a lost opportunity (a sale, a service) or even worse, a lost customer.

But often outsourcing the service also means relying on people in a call center who manage your business in parallel with many others, and you cannot be an expert in everything.

Therefore, the outsourced agents will be competent on 10, 15 points. This often results in little use for the caller, which does not resolve the issue for which he called.

AI is making giant strides, as is speech synthesis and speech recognition.

🚀 What do you think if you were to use AI as a virtual receptionist, or in general for call management for your business?

⭐ Points in favor? What is the most critical aspect?

Typical cases:

• Provide information
• Customer service
• Appointment made
• Order management

...other?

The purpose of this post is to provide food for constructive reflection, combining different visions.