Couple people messaged me for Ai agents for their business what is the hype about?

Hey guys hope everyone is well I’m an opportunist seen a post on TikTok about Ai agents and many businesses were interested I did do some outreach some are interested I would like to know your views on these new trends and what your views are?

Any of your thoughts on these people on socials promoting Ai agents to scale and automate businesses.

Does anyone use one right now and any benefits and disadvantages?

Thank you.