Chatbot for SMB customer service. Looking for feedback!

Hi there!

We are focusing on offering a customer service automation solution specifically dedicated to small and medium businesses.

We have prepared a very simple tutorial, which shows how to create a chatbot that can help SMBs provide pre-sales information, help them in sales, and provide assistance after the sale.

What better feedback than asking those who directly manage an SMB?

Link: https://help.dataknowl.com/en/kb/k/vagent/how-to-create-a-simple-but-intelligent-chatbot-for-your-website

Your feedback is important to us, because it allows us to better understand your needs, and how to improve the product to better meet business needs.

In particular, it would be useful to know if you consider a chatbot useful in general, if it could help you concretely, and in particular in which phase (pre-sales, sales, after-sales assistance).

Furthermore, is having a chatbot that becomes a real employee thanks to AI, integrated into a CRM platform, an important factor?

In exchange, in addition to the gratitude for your feedback, I am happy to be able to help those who have questions on the subject, and in general those who would like to know better how to apply AI to improve the performance of their business, in a win-win perspective.

Let's grow together 💪💪💪